Privacy Policy

1. COLLECTION OF PERSONAL INFORMATION

We collect Personal Information from you when you use our Site. This information falls into two main categories:

A. Information You Directly Provide:

This includes information you provide when placing an order, initiating a return, or contacting us.

• Identification & Contact Information: Name, email address, billing address, shipping address, and phone number.

• Payment Information: Payment details (though processed securely by Shopify Payments and not stored directly by us).

• Account Information: Username and password, if you create an account.

B. Information Collected Automatically (Technical Data):

When you access the Site, we automatically collect certain information about your device and interaction with the Site.

• Device and Usage Data: IP address, browser type, operating system, and the pages you view.

• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve your experience, remember your preferences, and track your usage (as further detailed in the Shopify-provided template).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to:

• Provide Products and Services: To process your orders, process payments, prepare for shipping, and fulfill returns or exchanges related to your purchase of Pet Supplies, Kitchenware, and Home Décor.

• Communication: To communicate with you about your orders, products, services, and promotional offers (if you have subscribed).

• Security and Fraud Prevention: To screen for potential risk and fraud, and to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described below:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [Link to Shopify's Privacy Policy].

• Payment Processors: We share payment information with secure third-party payment processors (like Shopify Payments, PayPal, etc.) to process your transactions.

• Shipping Carriers: We share shipping addresses and contact information with carriers (such as FedEx, DHL, or local Post Offices) to deliver your Homzpets products.

• Marketing/Analytics Partners: We use platforms like Google Analytics and Facebook to understand customer behavior.

4. YOUR RIGHTS

Depending on where you live, you may have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at the contact information below.

5. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [Your Store’s Customer Service Email Address] or by mail using the details provided below:

Homzpets